UK Delivery • Specialist Bedroom Furniture
Telephone: 0151 230 0221 • Liverpool Showroom
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Metro Bedroom Co Specialist UK Bedroom Retailer
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Privacy Policy

Privacy Policy

Last updated: August 2026 • UK General Data Protection Regulation (UK GDPR) & Data Protection Act 2018 Compliant

1. Data Controller

Metro Bedroom Co (“we”, “our”, “us”) is the data controller responsible for your personal information collected via our website metrobedcompany.com.

Registered Location:
Unit 333, 333 East Prescot Road, Knotty Ash, Liverpool, L14 2DD, United Kingdom
Email: support@metrobedcompany.com • Phone: 0151 230 0221

2. Information We Collect

  • Order & Billing Data: Name, billing address, shipping address, email address, telephone number, payment confirmation tokens (we do NOT store full card numbers on our servers).
  • Customer Communications: Details provided when contacting customer support via form, email, or telephone.
  • Technical & Browsing Data: IP address, browser type, device information, pages viewed, cookies essential for cart and checkout functionality.

3. How We Use Your Data

  • To process, fulfil, and deliver your furniture orders.
  • To provide delivery updates and coordinate 2-man logistics delivery times via SMS/phone.
  • To handle customer inquiries, warranty queries, and returns.
  • To meet UK legal and accounting obligations.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share necessary data with trusted service providers essential to completing your order:

  • Delivery Couriers: To deliver heavy furniture to your specified UK address and contact you prior to arrival.
  • Payment Processors: PCI-DSS compliant payment gateways for secure transaction handling.
  • Hosting & Technical Infrastructure: Secure UK/EU servers with SSL/TLS encryption.

5. Data Retention & Security

We retain order records for the duration required under UK tax and commercial law (typically 6 years). We implement appropriate technical and organisational safeguards, including Secure Checkout encryption across the entire website.

6. Your Statutory Rights

Under UK GDPR, you have the right to request access to your personal data, request correction of inaccurate data, request erasure, object to processing, or request data portability. To exercise any of these rights, email support@metrobedcompany.com.