UK Shipping & Delivery Policy
Last updated: August 2026 • Metro Bedroom Co (metrobedcompany.com)
At Metro Bedroom Co, we deliver bedroom furniture safely and reliably across the United Kingdom. Please read our full delivery terms below.
1. Delivery Coverage
We deliver to mainland addresses across England, Wales, and Scotland.
Note for Scottish Highlands, Offshore Islands, Northern Ireland, Isle of Wight, and Isle of Man: Deliveries to remote or offshore locations may require extended transit times or additional courier surcharges. Please contact our support team prior to ordering to confirm availability.
2. Delivery Charges
| Service | Cost (GBP) | Estimated Transit Time |
|---|---|---|
| Standard UK Mainland Delivery (Large Furniture / Beds) | £29.99 | 3 – 7 Business Days |
| Small Accessories / Small Headboards | £14.99 | 2 – 4 Business Days |
3. Order Processing & Dispatch
- Order Processing Time: 1 – 2 business days (Monday to Friday, excluding UK Bank Holidays).
- Once your order is processed and allocated to our delivery partner, you will receive a confirmation email with tracking details.
4. Large Furniture Delivery Procedure
Because ottoman beds, divans, and mattresses are bulky, heavy items, our delivery procedure is structured to ensure a smooth arrival:
- Pre-Delivery Contact: Our logistics carrier will contact you via SMS and/or telephone at least 24–48 hours prior to delivery to confirm your allocated delivery date and estimated time window.
- Access Requirements: Please ensure hallways, staircases, and doorways are clear to allow the delivery team safe access to your property.
- Delivery Point: Standard delivery is to the ground floor entrance or main room of choice where safe access permits.
5. Inspection & Transit Damage Protocol
Upon receiving your delivery, please inspect the external packaging before signing. In the rare event of transit damage or missing cartons:
- Note any visible damage on the driver’s delivery manifest/handheld device.
- Take clear photos of the damaged packaging and components.
- Notify our customer care team at support@metrobedcompany.com or call 0151 230 0221 within 48 hours of delivery. We will immediately arrange replacement parts or a replacement item at zero additional cost.
6. Failed Deliveries & Rescheduling
If a delivery date has been agreed upon and nobody is present to accept delivery during the confirmed time window, a re-delivery fee may apply to cover courier re-routing costs.
7. Questions Regarding Delivery
For any queries regarding shipping status, please contact us:
Metro Bedroom Co
Unit 333, 333 East Prescot Road, Liverpool, L14 2DD
Phone: 0151 230 0221 • Email: support@metrobedcompany.com